English Training in the Finance Industry
Taiwan Renowned Banking Firm “ F Firm”
Corporate Background
F Bank is one of the major private banks in Taiwan. In addition to providing various financial services domestically, it has been actively expanding its overseas market presence in recent years, establishing branches worldwide, including in European and American countries and the Greater China region (such as Singapore, Indonesia, Philippines, etc.), aiming to provide comprehensive financial services to Taiwanese businesses.
Corporate Needs
Due to increased overseas operations, there is a need to send domestic employees to support overseas branches. Previous experience has shown that while most expatriate employees have good English skills, they still encounter many difficulties in living and working abroad, including cultural differences, hesitation to express thoughts in English, and uncertainty about how to initiate conversations in social occasions.
Understanding that most expatriate employees face these concerns, F Bank wants to plan relevant training for employees scheduled for overseas assignments, hoping to enhance their social English abilities and English speaking skills, enabling them to better handle work and life abroad.
Solutions
To thoroughly understand F Bank’s course requirements and expectations, before designing the course, CLN first conducted a needs assessment with F Bank to clarify internal learning needs and provide more precise course planning. After understanding that F Bank expects employees to have immediate capability in social occasions, CLN customized a three-hour intensive seminar focusing on social English, including:
Concept Building
- Mindset
- Social topics
- Taboos
Practical Exercise
- Social role scenario practice
- Etiquette and communication response
Assessment
Overall satisfaction score: 95 points (out of 100), teaching effectiveness (percentage scale)
Conclusion
From the above, we can see that this seminar received excellent overall ratings (95/100), with participants indicating that the instructor’s guidance was very clear and interesting, effectively helping them understand the course content. Additionally, the instructor recommended post-course supplementary materials for further study, and most participants felt that this seminar helped improve their English abilities. Due to the rich learning resources and clear instructional guidance, participants not only learned social English principles and practical phrases but could also improve their English skills through self-study after the seminar, and this learning model truly saved expatriate employees from many concerns.
