English Training in the
ACcount service Industry
Leading Accounting Firm in Taiwan “ P Firm ”
Corporate Background
P Firm, a Taiwan-based office of one of the Big Four international accounting firms, excels in providing clients with high-quality audit, tax, and consulting services. With over 3,000 employees and a network of expert financial and legal advisory firms as strategic partners, P Firm delivers specialized, one-stop services for various industries. It is highly rated across Taiwan, Hong Kong, and China, standing as a leader among accounting firms in the Greater China region.
Corporate Needs
As P Firm represents the Big Four’s operations in Taiwan, Hong Kong, and China, it frequently engages in business communication with alliance firms and clients in Europe and North America, including email, online meetings, and phone calls. During quarterly audits, P Firm’s team also closely collaborates with the audit team at its U.S. headquarters, conducting detailed audits and discussing complex tax regulations in real-time. Although the team members possess a high level of English proficiency, they often face challenges with precise expression and smooth communication in real-time interactions with foreign clients or colleagues, given that English is not their native language.
Solutions
After thorough discussions, CLN found that P Firm’s team members have a solid foundation in English but lack targeted, practical training, making cross-lingual communication time-consuming and preventing them from fully leveraging their strengths. Understanding each team member’s specific job requirements, CLN developed a series of one-on-one executive English courses tailored to P Firm’s needs. These customized courses, ranging from 18 to 24 hours per session, address each participant’s unique needs, including email analysis, business communication strategies, and negotiation skills, equipping them to tackle any English-related challenges at work.
Analysis of Customer Emails
Guided by consultants, participants analyzed different scenarios in English business correspondence, practiced writing emails, and learned various writing techniques and appropriate tones.
Strategies of Business Communication
Through topic-based courses and scenario simulations, participants rehearse in realistic business communication settings, learning to articulate their thoughts in English and honing their ability to respond on the spot.
Training of Negotiation Skills
Using case studies and situational breakdowns, instructors guided participants in handling negotiation scenarios and understanding native speakers’ logical reasoning. This helped participants cultivate an 'English-thinking mindset,' enabling them to convey their stance clearly, avoid unnecessary conflicts, and elevate their professional skills.
Assessment
Overall satisfaction score: 97 points (out of 100), teaching effectiveness (percentage scale)
Conclusion
After completing the 18- to 24-hour one-on-one English course, P Firm’s participants not only overcame workplace communication obstacles but also advanced their communication and negotiation skills. Feedback from participants reveals that, compared to traditional large-class English courses which can be monotonous and rote, the customized courses that start with personal needs more effectively address challenges. In a highly motivated learning environment, with selected materials provided by CLN’s specialized instructors, participants maximize their learning outcomes. After the course, consultants also offer each participant guidance on further improving their English skills outside the program, providing additional learning resources to sustain their motivation. With this direction and support, participants can continue to advance, confidently facing any English challenges in their professional roles and achieving consistent success.
