Managerial English Program

Managerial English Program

Program Introduction

CLN started as an in-house training program and is now a language consulting company chosen by many of the top 100 enterprises. Well-known partners include Google, Yahoo, IBM, MediaTek, and Starbucks.

This program is specifically designed to cater to the needs of various departments in corporations. It provides training programs to enhance “internal collaboration” and “external business” capabilities, aiming to help participants leverage their soft skills to generate maximum profit for the company and enhance the brand’s professional image during proposals and meetings.

If you are interested in our courses, please fill out the “Corporate Language Training Consultation” form. We will contact you further after receiving it.

Course Content

The “Internal Collaboration” and “External Business Development” enhancement programs both consist of 6 courses. The course names, content, and learning objectives are listed below.

Internal collaboration training program

Course Name
Learning Goal
Planning and Writing
▸ Format, Charts, and Length
▸ Structure and Content
▸ Familiarity with the key points of writing a business proposal
▸ Practical training in writing business proposals to develop proposal skills
Presentation and Proposal Skills
▸ Introduction, Presentation Overview, Transition to Main Topic, Conclusion
▸ Handling Special Situations, Audience Questions, and Interaction
▸ Strengthening verbal communication skills and mastering presentation pace
▸ Flexibly using tone and stress to enhance presentation effect
Business Meeting Language
▸ Introduction, Elaboration on Topic, Presenting Opinions
▸ Questioning on Specific Arguments, Conclusion, and Closure
▸ Mastering the key points of hosting and participating in business English meetings
▸ Familiarity with the management knowledge of expressing and communicating in English at international conferences
English/American accent training
▸ Abbreviation, Difficult to Pronounce Words, Weak Pronunciation, Connected Speech
▸ Stress, Rhythm, Assimilation and Dissimilation Sounds
▸ Flexible use of British and American pronunciation
▸ Analyzing the differences in English usage between the UK and the US
Western workplace culture
▸ Office Culture, Time Management
▸ Meetings, Socializing, Communication, Gift Giving
▸ Understanding the characteristics and operation modes of international workplaces
▸ Learning how to use cultural intelligence in negotiations in global workplaces
International current events
▸ Politics, Finance, Technology, Medicine, Sports
▸ USA and UK, Europe, Asia, Africa, Middle East
▸ Learning current English events and usage in different fields
▸ Being able to discuss international current events confidently and exchange opinions

External Business Skills Enhancement Program

Course Name
Learning Goal
Negotiation Training
▸ Listening and analyzing, confirming intention, presenting reasoning
▸ Stating position, clearly refuting, making suggestions
▸ Unleash your potential for negotiation and increase your negotiation success rate
▸ Identify the key points of the other party’s speech and create a win-win situation
Client Communication
▸ Small talk, inquiries, requests, complaints, grievances
▸ Refusals, coordination, notification, apologies, thanks
▸ Understand the key points of customer satisfaction and loyalty
▸ Handle customer complaints properly
Social Etiquette
▸ First meeting, starting conversation, ending topic
▸ Praising, encouraging, comforting, congratulating, bidding farewell
▸ Enhance conversation skills and develop good relationships with business partners
▸ Learn how to open topics, guide topics, and build relationships
Telephone Etiquette
▸ Internal company phone calls, customer and partner calls
▸ Taking messages, returning phone calls
▸ Master commonly used vocabulary and grammar patterns in English phone conversations
▸ Clarify the caller’s meaning and respond appropriately
Letter Writing
▸ Application, notification, business, consultation, request
▸ Expressing thanks, refusal, apology, congratulations, condolences
▸ Master the format and writing skills of business English letters
▸ Write professional and concise business letters
Intercultural Communication
▸ Understanding cultural conventions and handling cultural mistakes
▸ Cross-cultural written, oral, and non-verbal communication
▸ Keep track of current events in sports, arts, finance, politics, and other fields
▸ Be able to talk confidently and exchange opinions on international current affairs