Corporate Training in Transportation Business
Corporate Background
Corporate Needs
Since M Company has offices worldwide, employees often need to hold video conferences with foreign colleagues, and foreign employees are often seen in the company. Employees usually communicate via English emails but often encounter difficulties in meetings.
This reflects the English learning process of M Company employees, which is the same as most Asian people. They have a certain level of English reading and writing, but relatively weaker listening and speaking skills. However, in the workplace, international conferences value listening and speaking abilities, and not only require an understanding of the content expressed by the other party, but also timely responses in English.
Solutions
The CLN team first conducted a preliminary needs assessment with the HR team of Company M to clarify the English proficiency and course needs of Company M employees, in order to customize the content of the English course for meetings. They learned that Company M hopes to not only teach practical phrases for meeting English but also to cultivate employees’ meeting skills. Therefore, in addition to language training, the course also incorporates skills related to meeting moderation, including how to open a meeting, small talk topics for meetings, listening strategies, and note-taking skills.
Mock Conference
- Introduction on types of conferences
- Note-taking skills in conferences
- Keys to effective conferences
- How to start a conference
How to start a conference
- Self Introduction
- Introduce participants
- Opening phrases for any occasion
Small Talk
- Small talk skills
- Common small talk
- Important notes
- Response skills
Response skills
- Listening strategy
- Cultural difference
- How to build an interpersonal network
Assessment
The average total score for the course is 92/100
Conclusion
Based on feedback from participants, it can be seen that the teacher’s lively teaching style created a safe and comfortable classroom atmosphere, allowing even those who are usually too shy to speak English to bravely practice speaking. The practical phrases taught in the course should not just be memorized but should be used in the appropriate situations to truly learn them.
CLN’s consultants place great importance on practicing practical skills, so at the end of the workshop, a simulation meeting was designed to allow participants to apply what they learned in practical situations and deepen their familiarity with the practical phrases. In addition to effectively improving the participants’ English expression, their confidence in speaking English was also established. In future international conferences, employees of M Company will no longer just “attend”, but can truly “participate” in them.
